As a wine-trade professional at senior level for over ten years, Polly brings a wealth of experience and knowledge in the field. Working in both retail and hospitality, and as a Certified Educator with the WSET, she has successfully guided hundreds of students through WSET Levels 1-3 in Wines with a 100% pass rate to date and now offers both WSET and bespoke wine courses to the industry.
Polly’s focus is always about improving the customer experience through positive interaction – a skill that that can be employed by any team member, at any level.
Having witnessed how wine is an often-neglected asset in hospitality, Polly has created bespoke training materials for the sector, recognising the specialist skill-set required to deliver success in this environment. Through simple steps that improve both knowledge and confidence, a team or individual is empowered to maximise revenue and deliver great wine service.
WSET Levels 1 & 2 in Wines are available with Polly at The Retreat at Elcot Park, Newbury. Alternatively, please enquire about bespoke on-site wine training courses.
WSET training
'Polly, this wouldn't have been as fun (perhaps not even possible) without you at the helm! The team loved it. Wine is no longer a scary subject for them or our guests and it's great to see them engaging with menu pairings. We'll be back for Level 2!'
Ben, Sommelier, 2023
Bespoke training day
'Even though the team had varying ability, Polly managed to get everyone on the same page, and everyone came away with useable knowledge. It's the difference in confidence that is most noticeable. So nice to see. Until we learn about wine in school, the hospitality industry needs trainers like Polly!'
Matt, GM at The Boathouse, Jan 2024
WSET training
'Polly guided our group through the WSET Level 1 & Level 2 in Wines - we wouldn't go anywhere else! As I've said before, we really couldn't have got through it without the amazing support and brilliant teaching of Polly. I was sorry that it had to end - one of the most enjoyable learning experiences I've had. We have our sights set on Level 3!'
KLB, June 2023
Wine With Polly
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